sion Platform Privacy Notice

This page describes what we collect when you use sion and how we keep that data protected. When you register an account, deposit funds, or place wagers on our platform, we collect personal information necessary to verify your identity, process payments, and comply with applicable law. Our sion infrastructure processes this data using industry-standard encryption and access controls.

We collect information directly from you during registration and account verification, and we may receive transaction data from our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) as part of deposit and withdrawal processing. We do not sell your data to third parties; we use it only for account management, fraud prevention, and legal compliance.

Our sion privacy practices are governed by applicable data protection law. If you have questions about how we handle your information, contact our support team through the channels listed at the end of this notice.

What we collect on sion

We collect several categories of information when you use sion. During account registration, we ask for your full name, email address, date of birth, phone number, and national ID number. These details are mandatory for identity verification and compliance with anti-money-laundering regulations. We do not ask for your ID unless specifically required by law; we collect only what is necessary to operate our platform responsibly.

We also collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation from the e-wallet provider. When you use mobile banking, local payment, online payment, or e-wallet bank transfer, we receive notification that funds arrived at your sion virtual account. We do not store raw card or bank-login credentials; we store only the authorisation token or account reference needed to process future transactions.

Our sion platform logs gameplay activity—which games you played, bet amounts, outcomes, timestamps. We store this information to maintain accurate account histories and to support your withdrawal requests. We also track your browser type, IP address, and general location (city level) for security purposes and fraud detection.

How we use your data on sion

We use the information we collect from sion users for specific purposes. First, we verify your identity before allowing you to deposit or withdraw. We cross-reference your name, ID number, and date of birth against fraud databases to ensure you are who you claim to be. This protects both you and our platform from account takeovers and identity theft.

Second, we use your payment information to process deposits and withdrawals. When you request a withdrawal, we confirm that your sion balance matches your request, that your account is in good standing, and that the destination account (the one you deposited from) matches our records. We do this to prevent fraud and to ensure your funds go to an account you control.

Fourth, we use your contact information (email, phone) to send you transactional notifications: deposit confirmations, withdrawal approvals, account alerts, and password-reset instructions. We do not use your email or phone to send unsolicited marketing unless you have explicitly opted in.

Third-party processors and data sharing on sion

Our sion platform works with third-party service providers to operate. Our payment processors (the e-wallet and bank partners listed above) receive your transaction data as part of normal payment processing. We also work with fraud-detection vendors who analyse patterns in our user base to identify suspicious activity. These vendors do not have independent access to your name or ID; they receive anonymised transaction signatures to detect fraud patterns across the industry.

We may disclose your sion account information if required by law—such as a court order, a regulatory request, or an anti-money-laundering investigation. We do not share your data with marketing companies, data brokers, or other unrelated third parties. All of our third-party processors are contractually obligated to protect your data and to use it only for the purpose we specify.

Your rights regarding sion data

We recognise your rights to privacy and data control. You have the right to request access to all personal information we hold about you on sion. You can request a copy of your sion account data, including transaction history, gameplay logs, and verification documents. We will provide this within ten business days of your request.

You have the right to correct inaccurate information. If your name, email, or phone number is incorrect in our sion system, contact our support team and we will update it. You also have the right to request deletion of your sion account and associated data, subject to our legal obligations to retain records for fraud prevention and regulatory compliance.

You have the right to object to our processing of your data. For example, if you believe we are using your gameplay data inappropriately, you can object and we will review our practices. However, certain processing—such as identity verification and payment processing—is necessary to operate our sion platform; you cannot object to these without also closing your account.

Cookies and tracking on sion

Our sion platform uses cookies—small text files stored on your browser—to maintain your login session and to remember your preferences. We use session cookies that expire when you close your browser, and we use persistent cookies that remain for a set period (typically 30 days) to improve your experience across visits. These cookies are essential to sion's operation; without them, you would need to log in every time you refresh the page.

We also use analytical tools to understand how users interact with sion. These tools track page views, clicks, and session duration. This information helps us improve our platform design and identify technical issues. We do not use this data to identify you personally; it is aggregated and anonymised.

You can disable cookies in your browser settings, but doing so may prevent sion from functioning properly. We do not honour browser-based "do not track" signals because our platform requires session cookies to operate securely.

Security and encryption on sion

We protect sion user data using industry-standard encryption and access controls. All communication between your browser and our sion servers is encrypted using TLS (Transport Layer Security). Your password is encrypted using a one-way hashing algorithm; we do not store your password in plain text and cannot retrieve it. If you forget your sion password, we can only reset it, not recover it.

Our sion servers are hosted in secure data centres with physical access controls, surveillance, and redundant power supplies. We implement role-based access controls so that only authorised staff members can view your account data. We encrypt sensitive data at rest—meaning even if someone physically stole our servers, they could not read your personal information.

We regularly audit our sion security practices and conduct penetration testing to identify vulnerabilities. We patch known security issues promptly and maintain an incident response team to address any data breaches. If we discover that your sion account has been compromised, we will notify you immediately and guide you through password reset.

Jurisdiction and server location for sion data

Our sion servers may be located outside your home jurisdiction. This means your data may be transferred across national borders. We recognise that this creates compliance obligations—for example, users in the European Union have rights under GDPR. We undertake to apply the same privacy protections regardless of where our servers reside. We do not allow any government agency to access your sion data without a valid legal process (such as a court order or warrant), and we will notify you of such requests when legally permitted to do so.

If you have concerns about your data being stored outside your jurisdiction, you have the right to request deletion or to close your sion account. However, we must also inform you that we may retain your records for seven years to comply with anti-fraud and financial-crime regulations, even after your account is closed.

Contact us about sion privacy

If you have questions about how sion handles your personal information, or if you wish to exercise your rights (access, correction, deletion, objection), contact our support team. We provide support in English and can assist users across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions where sion operates.

You can reach our sion support team via live chat on our platform, via email, or via phone. We aim to respond to privacy-related inquiries within ten business days. If you are not satisfied with our response, you also have the right to lodge a complaint with your local data protection authority.

We update this sion privacy notice periodically to reflect changes in our practices or in applicable law. Material changes will be communicated to you via email or through a prominent notice on our platform. Your continued use of sion after such changes constitute your acceptance of the updated policy.